Integrated FM

Frequently Asked Questions

Common questions about our Integrated FM service.

• What does Integrated FM mean in practice?
  Integrated FM means all your facility services, including maintenance, cleaning, security, catering and specialist services, are delivered and managed by Eviqex under one contract. You deal with a single account manager, receive one consolidated invoice and access all work orders through a single CAFM helpdesk. This eliminates the cost and coordination burden of managing multiple contractors.
• How does your CAFM helpdesk work?
  Our CAFM (Computer-Aided Facilities Management) system lets your team log service requests, track work order status in real time and access maintenance records from any device. All reactive and planned jobs are managed through the platform, with automated SLA tracking and escalation alerts to ensure nothing is missed.
• Can you consolidate our existing service contracts?
  Yes. We regularly bring clients from multiple-vendor arrangements into a single integrated contract. Our mobilisation team conducts a full contract and asset audit, manages notice periods with incumbent providers and ensures continuity of all services throughout the transition. Most consolidations are completed within 60 to 90 days.
• What reporting do clients receive?
  Clients receive a monthly management report covering SLA performance across all service lines, work order volumes and completion rates, energy consumption trends, compliance certificate status and budget versus actual expenditure. Quarterly strategic reviews are also included, covering asset condition, risk and forward planning recommendations.